CHRISTMAS BOOKING POLICY

The following terms and conditions apply to all Christmas booking types.


For all other booking types, please read our General Booking Terms & Conditions.



Following the recent government guidelines, we have updated our bookings policy. Please read carefully before making a reservation.


Due to government guidelines, the current maximum auto-bookable table size is 6.



Social distancing remains in effect. All guests inside must be seated at a table and must not mix with other groups.



General Booking Terms


Please note that we are cashless. We accept all major credit and debit cards as well as Apple Pay, Google Pay & Android Pay.



When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).


We work closely with artisanal, bespoke suppliers with a real passion for seasonal and sustainable, great British produce. Availability of certain dishes is subject to seasonal availability. Please check our menus page for the most up to date menu. If there is a certain dish you would like, please check with us for seasonal availability.



Please advise us on any allergies, dietary requirements or special requests in advance of your booking. Our allergens lists are available via our menus page or upon request.




We understand that plans so always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.




Pre-authorisations


To manage capacities, we reserve the right to pre-authorise your credit or debit card to secure your booking.


What is a pre-authorisation?


A pre-authorisation is a card check. This will check that the card belongs to the booking holder and that there are available funds at the time of booking. The amount may vary depending on the type of booking and the number of covers. This will always be shown to you beforehand. The pre-authorisation is not a charge and no funds are debited from your account.


When will my card be charged?


Normally, your card will not be charged. No money is taken from your card; therefore, the full amount of your bill will be paid at the end of your visit. We will only take payment in the event of a no show or if you cancel your booking within 7 days of your reservation.


Why is the credit card pre-authorised?


Since lockdown, no-shows are unfortunately on the rise. The viability of our industry relies on guests honouring their reservations. Therefore, to manage capacities and ensure there is the most up to date availability for guests, we ask for a pre-authorisation.